Reference

Privacy Policy for Your bali19 Account

Our Privacy Policy explains how bali19 handles the details connected with your account, device, wallet activity and support requests.

Clear data purposesWallet reference checksPhone verification detailsPolicy access for Indonesia
bali19 Privacy Policy for Your bali19 Account
CONTACT ROUTE

Where To Ask About Account Data

A clear contact path helps you resolve a privacy question without sending payment details through an unsafe channel. Use the support route linked from your account area and state whether your request concerns login records, a wallet reference, a device cookie or a correction to your account details. We may ask for the phone number attached to your account and a recent reference, but we will not ask for your wallet password or one-time security code.

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Account data request

Tell us which account detail you want to see, correct or remove. Include your registered phone number and the relevant request type so we can locate the right record without asking you to repeat private details.

Payment reference check

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the transaction reference and status shown in your account. Keep the wallet password, card details and one-time code out of your message.

Login privacy help

If a phone or desktop session shows an unfamiliar login, contact us through the account help path and describe the device. We can review sign-in records, guide a password change and explain which security details may be retained.

DATA PRACTICE

Cookies And Security On bali19

Privacy choices work best when you can see how each record is handled. We separate account details from payment status references, use device signals to help detect unusual sign-ins, and keep cookie…

Account details

We use your account identifier and verified phone details to connect login activity with the correct account. A phone verification step helps us reduce mistaken access and lets us respond to a data request with greater accuracy.

Payment records

DANA, OVO, GoPay and QRIS normally return a reference or status result for reconciliation. Bank transfer and virtual account records can be matched using the reference shown in your account, without giving us your wallet password.

Cookies

Cookies can remember a session, language choice and security preference on the browser you use. Clearing cookies on a mobile browser does not automatically clear them on desktop, so review each device path when changing your choices.

Device security

We may record device type, browser signals, IP address and sign-in time to identify unusual account activity. If a session looks unfamiliar, change your password through the account path and contact us with the device description.

Retention period

We keep account, support and payment-reference records only for the period needed for the stated purpose, account administration, dispute handling or applicable legal duties. When a record is no longer needed, our handling follows the policy retention process.

Changes and contact

You can ask us to correct inaccurate account details or explain how a particular record is used. Send the request through the support path linked to your account, and we may verify ownership before discussing private account data.

Privacy Policy Questions From Indonesia

These Privacy Policy answers cover the questions we expect you to ask before opening an account or sending a data request. We focus on the records most relevant to an Indonesian account: phone verification, wallet references, device cookies, login security and correction requests. If your question concerns a specific transaction or device, include only the reference needed for us to locate it.

The bali19 Privacy Policy covers account details, phone verification, login and device records, cookies, support messages and payment references. It explains why we use each category, how we protect account access, how long records may be kept and how you can request clarification or correction.

No. When you use DANA, OVO or GoPay, we receive the payment reference and status needed to match activity with your account. We do not need your wallet password or one-time code, so never include either detail in a support message.

Phone verification connects an account request with the correct phone number and helps reduce mistaken or unfamiliar access. We may use the verification result when handling a login concern or data request. The phone number is handled under the purposes described in the Privacy Policy.

QRIS activity can provide a payment reference and status result for account reconciliation. Bank transfer or virtual account records may show a reference and the relevant bank context, such as BCA, BRI, Mandiri or BNI. These records support matching, support checks and applicable legal duties.

Yes. Send a request through the support path connected with your account and explain whether you want access, correction or clarification. We may verify that you control the account before sharing private details, and we will explain any restriction required by applicable law.

Cookie choices are connected to the browser and device where they are made. Clearing cookies on your phone may not change the settings on your desktop. Check both paths when needed, especially after a login issue, and use the policy controls provided in each browser session.

Where local law permits, account access may require an account identifier and a verified phone detail, with device and login signals used for security checks. Payment references are used only when relevant to an account transaction. The exact handling remains subject to the Privacy Policy and local requirements.